Shred FAQ

Frequently Asked Questions

Have shred Frequenty Asked Questions? Read below or contact us for more information.

Why is offsite shredding secure?

We have multiple security measures in place to meet NAID requirements. First a transfer of custody document is signed when we pick up the material and then all material is transported inside of containers, inside of the enclosed box of the truck. The cab and box of the truck remain locked at all times when not directly attended by the driver. Our Business Continuity Plan includes response plans for incidents; such as a vehicle accident. Material is then unloaded at our facility, which has a 3rd party-monitored alarm system and 24-hour video surveillance along with physical security measures. All facilities have the same security measures and only NAID certified personnel are permitted in the destruction area. Any material held at a transfer station is sent to one of our destruction facilities and is shred per NAID specifications. The shredded paper is baled and then material is pulped and recycled.

Is onsite shredding available?

Yes, material can be shred onsite, in your presence. Contact us to see if we provide mobile shredding in your area.

What is an Agreement of Service?

It is an agreement that is signed at every shred service and covers all NAID paperwork requirements for a shred project. Though it is not titled Certificate of Destruction, it does technically certify that the destruction is being handled per NAID specifications (unless otherwise noted). It will detail the volume of material picked up, when we took custody, and how the material will be destroyed.

What is a Certificate of Destruction?

The Certificate of Destruction certifies that the documents or materials from the Agreement of Service contract are processed in accordance with the policies and procedures as set forth by the National Association of Information Destruction (NAID). All invoices for shred projects include a Certificate of Destruction for your records. If the invoice does not meet your needs, a separate Certificate of Destruction can be requested.

How much do you charge?

Our pricing varies based on services rendered. We are happy to work with you to provide an estimate that best suits your company’s needs. Please give us a call or fill out our form.

What is your service area?

We run shred routes throughout Kansas and in parts of Indiana, Kentucky, Missouri, Oklahoma and Tennessee. Check out our service locations or contact us to see if we provide services in your area.

When will you be in my area again?

We run various scheduled routes throughout multiple states daily. If you would like to get on our schedule for either a purge or recurring services, please contact us.

Can I bring material to your office?

Yes, several of our locations accept drop offs. See our list of locations and contact us for pricing and to schedule an appointment.

What can I shred?

Dry Paper, File Folders, Hanging File Folders, Staples, Paper Clips, Binder Clips, Rubber Bands, Envelopes, Magazines, Flyers, Newspaper, Phone Books, Brochures, Small softback books, Spiral Notebooks, and Empty PHI bottles (Bottle only). For Offsite shredding services only, we can also accept cardboard boxes, accounting ledgers, and hardback books.

What items are unacceptable?

Wet Paper, Plastic,Glass, Batteries, Electronics, Large pieces of metal, Trash, and Medicine/Pills/Liquid. For Mobile shredding, we also cannot accept cardboard, 3 ring binders, accounting ledgers, x-rays, or hardback books.

Can you destroy hard drives?

Yes, we are NAID Certified for the destruction of hard drives. We shred hard drives and will provide documentation including the serial numbers and a Certificate of Destruction. Material will be recycled when possible and disposed of properly and according to all applicable laws.

Can you destroy microform?

Yes, we can destroy micro-media but we are not NAID certified for Microfilm/fiche destruction. We shred the material on our standard shredding equipment so it is cut into 5/8” strips. Continuous strip shredding does not shred to a specific length, and NAID has length requirements for micro-media. The remains are sent to the landfill once shred. The Agreement of Service will notate that the service is not NAID certified. If you approve of the destruction method, we can schedule the service.

Do you accept computer equipment?

Yes, we offer E-Waste Management services. NAID does not currently have a certification program for E-Waste but we do use R2-Certified vendors to reclaim and recycle material. Any information-bearing components are physically destroyed and all equipment is disposed of properly and according to all applicable laws. E-waste includes items like keyboards, mice, computer monitors and towers, and other items with a chip. Flash drives or floppy discs are considered non-paper media and will be destroyed via our NAID certified shredding process.

How is material secured when picked up?

Upon pick up the driver will enter with a lockable bin, and it will be closed and locked before exiting the building so no documents fly away. The bin will remain in our custody or in a locked vehicle or building until material is shred. Our facilities have a 3rd party-monitored alarm system and 24-hour video surveillance along with physical security measures.

Does shredding occur within your facility or is it taken elsewhere?

The material is shipped to our facility for destruction. All facilities have the same security measures in place, and the material is destroyed per NAID specifications.

What do you do with the paper once it's destroyed?

Our certification includes controls on where shredded material ends up. Paper and cardboard are recycled by pulping at a paper mill. Each bale we create weighs over a ton and is a mix of multiple clients’ material. For this reason, no shredded paper can be returned or given out to clients.

What is the particle size after shredding?

Per NAID requirements, the destruction process includes shredding the material into a 5/8” continuous strip particle size. For mobile shredding, our trucks use a pierce and tear method with chunks no larger than 3/4” by 2.5”. The shredded material is then kept secure until it gets to the paper mill where it is pulped.

What security methods are in place in the event of an accident?

Material is transported inside of containers which are inside of the enclosed box of the truck. Our Business Continuity Plan includes a response plan for incidents such as a vehicle accident.

Can I stop the truck and give your material?

In order to keep our schedule timely and stay within our industry guidelines, our drivers cannot accept material without having an appointment booked on their daily route. If you would like to get on our schedule for either a purge or recurring services, please give us a call.

Is material shred or burned?

The destruction process includes shredding the material, baling it, and safeguarding it through its final disposition which is pulping at a paper mill as part of the recycling process.

Can I get paid for x-rays?

We do offer destruction services for x-rays but we do not remove any silver in our process so we do not pay for collecting them.

How long do I need to keep my records?

Please see our Retention Guide. If you still have questions, please contact us or fill out our form.

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